IT Service Management (ISO 20000)

ISO 9001:2008 Certified Company
ISO/ IEC 20000 is the International IT Service management standard. It enables IT organizations to ensure that their IT services Management processes are align with the needs of the business and with International best practices.

IOS 20000 assists the IT organizations in benchmarking, improvement in services, customer requirements and creates a framework for independent assessment. 

Parts of ISO 20000

ISO 20000 consists of 2 parts:
 
  1. ISO /IEC 20000-1:2011- it provides requirements for IT services Management and is relevant to those responsible for imitating, implementing or monitoring IT service Management in their Organizations 
  2. ISO/IEC 20000-2:2012- It is all about the best international practices for service Management processes within the scope of ISO/IEC 20000-1

Overall these standards specify 5 key group services Management process i.e. Service, Delivery, Relationship, Resolution, Control and Release.


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